Position Overview : Play pivotal role in ideating, strategising and executing world class customer service standards for all customers on OYO platform. Strong project management skills to drive cross functional projects with multiple stakeholders coupled with exceptional leadership skills. Ability to hustle and solve for critical customer escalations. Job Responsibilities : 1. Leading of 15-20 team members to monitor social media sentiment, resolve customer complaints under defined TAT and ensure highest guest pacification. 2. Drive on-ground and digital campaigns on social media platforms 3. Guide the team on root-cause analysis, identify process gaps and process correction 4. Devise strategy to improve quality of customer service processes, gain cost advantage and drive innovation projects 5. Leading projects independently to achieve targets in set timelines 6. Reporting to Head of Customer Service Required Skills and Experience : 1. Proven track record to work in a highly dynamic work environment 2. Understanding of social media platforms and escalation management 3. Strong stakeholder management skills

Gurgaon/Gurugram

OYO Rooms - Manager - Customer Service Team 

OYO Rooms - Manager - Customer Service Team  ,Job Description for OYO Rooms - Manager - Customer Service Team  in OYO in  Gurgaon/Gurugram for (6-8) years of experience. Apply Now!

Job Description for OYO Rooms - Manager - Customer Service Team  in OYO in  Gurgaon/Gurugram for (6-8) years of experience. Apply Now!