OYO Rooms - Hub Head

OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and Southeast Asia.

Role : Hub Head-Patna

Key Responsibilities :

- Own the business vision of the hub and build the territory towards the most sustainable growth trajectory

- Accountable for the productivity of the multi-functions such as the Supply, Transformation, Operations, Demand, Finance, etc.

a) Supply :

- Strategize in adding (supply) rooms month on month

- Build a strong portfolio of inventory suitable for ever changing consumer needs

- Ensure inventory (rooms) are considerably more than the demand for rooms

- Periodic review with key stake holders

b) Transformation :

- Accountable for ensuring the acquired inventory is live with the agreed timelines

- Periodic review with the key stake holders to ensure that the TAT for transforming the rooms to live is well under the agreed time lines

c) Operations :

- Accountable for ensuring the transformed rooms are well audited as per the OYO brand promise and also the guest experience is well-taken care off by the operations team

- Periodic review with the key stakeholders to ensure that the guest experience is enhanced and sustained

d) Demand :

- Liaise with the central online team and ensure there is robust brand visibility of the properties situated in the assigned market place (Hub)

- Drive business leaders to build sustainable and long term business channels like corporates, travel agents, banquets, MICE

- Periodic review with the key stake holders (key corporates, sales head, central demand team) to ensure that the demand for rooms is well-taken care and there is an effective mechanism to handle customer escalations

e) Finance :

- Accountable for management of end to end P&L

- Accountable for generating revenue through key corporates and key properties

- Coach the functional leaders in their respective functions and develop a high-performance organization

- Recruit leaders, develop successors