Head - Segmentation - Complete ownership of conversion plan for active customers maximize retention and repeat rate - Owner of Customer Communications across all channels, across platforms. - User behavior, brand and demand based communications - Hands on in terms of User Flow Mapping, Data Modeling and Analytics, Brand Communication Design - Empathy and ability to understand user psyche and design engagement - Engage with Business Stakeholders both up and down, to drive key business objectives - Develop Contextual Elements by using the local knowledge and data based insights in all the CRM modules Preferred Person: - Managed CRM in an eCommerce Framework - Implemented from scratch and understands why ? Not just running the show - Worked in a Saas based CRM Company and has helped in CRM implementation across eCommerce and Consumer Products domain - Knows who is doing what and why? Shouldn't be a techie alone - Experience of at least 2 to 5 years in the domain - MBA from premier schools

Gurgaon/Gurugram

OYO Rooms - Head - Segmentation - IIM/MDI/ISB/FMS 

OYO Rooms - Head - Segmentation - IIM/MDI/ISB/FMS  ,Job Description for OYO Rooms - Head - Segmentation - IIM/MDI/ISB/FMS  in OYO Rooms in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!

Job Description for OYO Rooms - Head - Segmentation - IIM/MDI/ISB/FMS  in OYO Rooms in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!