Head - Operations - Mumbai - ISB/IIMs/MDI/FMS (Full time) About OYO OYO is South Asia's largest hotel chain, founded with a single mission at heart - to help people find their perfect space in every place. We partner with asset and home owners providing travelers and city dwellers 5500+ exclusive hotels across 160+ towns and 12+ countries. We are in the business not just to meet people's expectations - we are here to exceed them. Over the last five years, we at OYO, have invested in building strong capabilities in the acquisition, renovation, and up-gradation of different forms of real estate. OYO's new Work Spaces vertical is focused on providing productive, convenient and pocket-friendly working spaces to suit every business need and will play a key role in driving the next wave of growth at OYO. We are looking for enthusiastic and talented individuals who: - Question the status quo (often!) and think beyond the limits of conventional wisdom - Challenge assumptions &amp; find simple solutions to hard problems - Are comfortable deriving insights from data - Have a bias for action Organization Unit: OYO WorkSpaces Title: Operations Head (West) - Mumbai Reporting to: TR Head - WorkSpaces Location: Mumbai (OYO - office) Key Responsibilities - Manage entire operation team for multiple centers through Center and Community Managers - Recruitment and training of center team members - Drive customer experience and process excellence through team, with full implementation of Operation SOPs - Maintain Health, Safety, Cleanliness, Hygiene and Security protocols through Team - Maintain facilities as per OYO standards and Co-ordinate with contractors and vendors to ensure smooth center operation - Maintain relationship with building management team - Owning and managing the budget of all centers/units across the region for operation cost control, - Provide and implement strategic inputs for Operation efficiencies, and manage cost through continuous monitoring at various stages. - Supporting Value Added Service (VAS) team for center VAS revenue - Manage client billing, outstanding through center managers - Achieve NPS targets, Retention targets (through client renewal) &amp; occupancy targets (through client expansion) - Collaborate with Project team during project execution work, Complete center handover from Project team, and ownership of Project Snag list - Monitor and report center occupancy numbers for MIS, and renewal timelines - Engage with housekeeping and security agencies for best manpower deployment, and ensure resource availability for center operation through Resource Planning - Work with IT team for uninterrupted services to clients - Manage queries from local government authorities - Initiate, collaborate and manage events for member's engagement and education - Implement operation TAT, and keep it aligned with vendor SLAs - Manage operational risks through identification, evaluation and mitigation implementation through organized process Eligibility Criteria (Include information on Preferred Background/experience/qualification etc.) - MBA (Tier 1 Institute) Full time only. - Relevant experience of 5 to 7 years - Hands on experience in managing operations.

Mumbai

OYO Rooms - Head - Operations - ISB/IIMs/MDI/FMS  

OYO Rooms - Head - Operations - ISB/IIMs/MDI/FMS   ,Job Description for OYO Rooms - Head - Operations - ISB/IIMs/MDI/FMS   in OYO Rooms in  Mumbai for (5-7) years of experience. Apply Now!

Job Description for OYO Rooms - Head - Operations - ISB/IIMs/MDI/FMS   in OYO Rooms in  Mumbai for (5-7) years of experience. Apply Now!