OPERATIONS HEAD Job Description - RESPONSIBILITIES - Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes - Taking the ownership and driving the metrics of customer experience - percentage delight, percentage unhappy - Rigorous monitoring and performance management of the operations and transformation teams - Running projects in the hub to deliver a superior consumer experience - Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time - Engaging with different stakeholders remotely- vendors, property owners, local and central cross-functional teams to deliver the best operational excellence - Driving initiatives to increase the overall SRNs in the hub - Take and drive decisions across offline demand, Supply, CX with the right balance - Should have excellent communication and leadership skills to work in a dynamic environment. Driving Bharat KAMs to manage owner relationship remotely. Must Have - Ability to engage with different stakeholders - central teams, vendors, property owners, local teams. - P&amp;L focused - can run the Hub like a full-fledged business and grow it exponentially. - Executing complex operations and solving problems persistently and at lightning speed. - Ability to take and drive decisions across offline demand, Supply, Cx with the right balance. - Ability to network with hotel owners, corporates and open additional structured channels of demand. - Experience of around 3 years or more. - Ability/Willingness to build operational capabilities. - A good understanding of consumer experience or common sense to build it. - Excellent communication skills (written and spoken) and sound analytical skills as well. OYO Rooms is India's largest branded network of hotels founded by Ritesh Agarwal, India's first graduate of the Thiel Fellowship, a program started by Paypal founder, Peter Thiel. OYO Rooms currently operates in over 160 locations including Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Goa, Chennai and Kolkata in India and Kuala Lumpur in Malaysia. OYO's presence includes major metros, regional hubs, top leisure destinations, as well as pilgrimage towns. OYO Rooms promises comfortable premium delightful stays with features such as an air conditioned room, complimentary breakfast, and Wi-Fi with 24x7 customer service support. Guests can use the OYO Rooms App (over 2.5 MILLION downloads) for booking rooms as well as order beverages and request room service along with booking a cab and searching nearby restaurants. Hotel owners who partner with OYO Rooms see a significant increase in occupancy levels, get access to the world's first tablet based property management apps and become part of a brand that is recognized and most loved by travelers nationwide. OYO Rooms has received several national and international accolades including Business World Young Entrepreneur Award, TiE Lumis Business Excellence Awards, India International Travel Mart Award, Startup of the Year- Express IT Award and Lufthansa ET Now Runway to Success Award .

Anywhere in India/Multiple Locations

 OYO Rooms - Head - Operations  

 OYO Rooms - Head - Operations   ,Job Description for  OYO Rooms - Head - Operations   in OYO Rooms in  Anywhere in India/Multiple Locations for (3-8) years of experience. Apply Now!

Job Description for  OYO Rooms - Head - Operations   in OYO Rooms in  Anywhere in India/Multiple Locations for (3-8) years of experience. Apply Now!