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Human Resources Business Partner - East at OYO Rooms
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OYO Rooms - Head - Operations (2-5 yrs)
Operations Head
- Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes
- Taking the ownership and driving the metrics of customer experience - percentage delight, percentage unhappy.
- Rigorous monitoring and performance management of the operations and transformation teams.
- Running projects in the hub to deliver superior consumer experience
- Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in least possible time
- Engaging with different stakeholders - vendors, property owners, local and central cross functional teams to deliver the best operational excellence
- Driving initiatives to increase the overall Sellable Room Nights in the hub
- An excellent sense of customer experience and expectations to utilize the inputs to deliver the best of operations excellence
- Take and drive decisions across offline demand, Supply, Customer Experience with the right balance
- To understand and develop operations capabilities in the system
- Should have excellent communication and leadership skills to work in a dynamic environment
- Minimum 2 years of experience in a team handling role is mandatory
Salary Offered: 8 - 15 LPA
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