OYO Rooms - Head/Manager - Holiday Planner - B2C Packages

Eligibility Criteria:

- Should Have Knowledge of Domestic & International Destinations.

- Minimum of 4-6 years of Travel background of Holiday planner is preferred

Job Description:

- Managing team of Holiday Planners ( Ladies/House wive/Girls Work from Home )

- Involvement in Hiring function of Work from Home Process.

- Innovate, design, develop, and implement processes, systems, and technology to support and enhance the process.

- Owning end to end profit and loss of the portfolio.

- Organize and coordinate on the training programs for new hires and refresher on Products, Processes, Ways of working and Selling Skills.

- Keep a watch on competition activity and ensure rates and inventory offered to OYO are competitive with other OTA.

- Present feedback results to leadership team to reinforce overall drivers of the customer experience and provide actionable recommendations for improvements based on the voice of the customer.

- Work with Team Supervisors to ensure escalated cases and Customer Experience is in Tact.

- Identifying trends, patterns, outliers and deep dive on core issues.

- Should have excellent communication and leadership skills to work in a dynamic environment.

- Have to work Closely with Product Managers/ MM & Tech Teams to ensure process delivery in place.

- Daily / Weekly Review with all Holdiay Planner team.

- Knowledge management for the team and quality control

- Flexible to Travel.