02/05 Neha Rastogi
Senior Associate - HR at Oravel Stays Pvt Ltd

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OYO Rooms - Head - Call Center - Sales Process (5-10 yrs)

Chandigarh/Noida Job Code: 693078

Responsibilities:

1. Sales Process Governance:

- Ensure process maps and workflows are in place and validated regularly.

- Identify and mentor top down improvement projects basis Process Governance reviews.

- Understand the end to end Sales process flow

2. Continuous Process Improvement:

- Drive Improvement projects, Just Do It and Best Practices across delivery teams

- Identify and mentor improvement projects( PE projects)

- Identify and mentor Customer Experience & Business impact projects

- Identify and mentor cost efficiency projects

- Drive business transformation through PE Methodology and Analytics

- Support & promote Innovation

3. Metrics Management:

- Ensure metrics & reporting activities are seamless

- Review Data Collection Plan for any gaps

- Random audit on metrics to identify and curb any improvement opportunities/inefficiencies

- Drill down on any CTQs

4. Stakeholder Management:

- Connect with relevant stakeholders on a regular basis;

- Promptly address any process gaps and stakeholder priorities

- Gain a seat on the table and insure participation on key initiatives of the LOB assigned

5. Change Management

- He should have change management mindset and be able to work with teams.

- Understand process expectations and deliver

6. Delivery/Sales Management

- Sales delivery and growth of the center will be imp matrix to drive

- Center growth, P&L, Rev/Sal matrix will be key for call center operation which needs to drive

Required Skills:

- Hardcore sales oriented person having B2C exposure will be added advantage

- Minimum 6-8 years of sales or Call center experience

- Focused and possess sales mindset

- Fluent communication and ability to manage situations on the ground

- Intelligent, enthusiastic and self-motivation driven

- Demonstrates high ethical values

- Comfortably using MS Office

- Willing to operate in a 24X7 environment or well acquainted with start up culture

- Experience of Holiday Package Sales is Preferred.

Women-friendly workplace:

Maternity and Paternity Benefits

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