OYO Rooms - General Manager - Operations

GM Operations would be responsible for the following:

1. P&L Management:

- Owning end to end profit and loss of the portfolio of hotels (2 - 7 hotels).

- Identifying ways to improve the revenue across verticals - Room Revenue, F&B, MICE, Caf-, etc.

- Controlling end to end operations and costs across all the cost heads - optimizing efficiency and operations.

2. Vendor Management:

- Managing end-to-end vendors - Sourcing, commercial negotiations, performance management, etc. for different verticals - Food and Beverage, Manpower, Repair and Maintenance.

3. People Management:

- Leading multiple teams - Field Engineers, Trainers, Vendor Business Development.

- Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.

- Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.

4. Problem Solving:

- Thinking on the feet and be self-driven in resolving problems in hand.

5. Data Orientation:

- Sound understanding of numbers and data

- Identifying trends, patterns, outliers and deep dive on core issues.

- Optimising Guest Experience, Revenue and Operational Costs, working within a defined budget.

6. Stakeholder Management - Engaging with different stakeholders - vendors, property owners, local and central cross-functional teams to deliver the best operational excellence

Should have excellent communication and leadership skills to work in a dynamic environment.