Experience: 10 - 12 Years Tier 1 B school candidate is preferred. Must have: - Experience in a leadership role in Customer Escalations/Stakeholder Escalations management scope. - Tech background, as the role demands to liaise with tech team, understand and resolve the raised issues. - People &amp; Project Management skills, strong interpersonal, verbal and written communication skills. - We are looking for someone who has experience in setting up escalations management processes in a big setup (in terms of no of people involved, the scale of cross functions escalations). - One who can create, implement and measure Escalation performance metrics. Key Responsibility: Reviewing the root cause of escalation for improving the escalation procedures, create and maintaining compliance on escalation policies, ensure compliance with internal cross-functional teams. - Bring order, structure, and focused management attention to the stakeholder's problems. - We expect him/her to bring in and implement current industry best practices in escalations management scope (Ticketing System Process, Quality Assurance, Automation and Preventive Maintenance etc.

Gurgaon/Gurugram

OYO Rooms - Escalation Manager - IIM/ISB/MDI/FMS 

OYO Rooms - Escalation Manager - IIM/ISB/MDI/FMS  ,Job Description for OYO Rooms - Escalation Manager - IIM/ISB/MDI/FMS  in OYO in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!

Job Description for OYO Rooms - Escalation Manager - IIM/ISB/MDI/FMS  in OYO in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!