12/06 Ravneet
Talent Acquisition - OYO Home at OYO

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OYO Rooms - City Head/Operations Head - IIT/NIT/BITS/IIM/XLRI/FMS/MDI (3-7 yrs)

Bangalore/Delhi NCR/Pune Job Code: 708495

OYO has been at the forefront of innovation in the travel and living accommodation sector and is, today, India's largest network of branded hotels and living spaces. OYOs come in all shapes, sizes, styles, interiors, geographies and complex operations and our aim is to provide predictable guest experience to our guests. At OYO Homes, our vision is to create the most reliable and trusted property management company in the world which can acquire and manage homes at large scale that come in all shapes, sizes and geography and provide the best hospitality experience to our customers - both property owners and guests. If you're excited, passionate and ready to roll up your sleeves to build / be a part of world class function, this team is the place to be.

Operations head role @ OYO's Home business is at the core of our business. This is ideal for an individual with an entrepreneurial and process centric mindset

Key Responsibilities -

- Setup ops systems and processes and run the operations function for OYO Homes business across the city

- Execute complex operations and solve problems persistently and at a lightning speed

- Responsible for customer experience, handling all guest escalations and solving them systematically. Also accountable for cost of operations, driving efficiency and productivity to drive lean operations

- Hire, mentor and lead teams of size 20-30 highly motivated employees across Operations and Transformation

Required Skills -

- Team Leader with objective approach towards goal setting and monitoring

- First principle problem solving, analytical skills, data-driven focused decision making

- Good people management, team building and program management skills

- Stakeholder Management with business development, transformation, Design and internal operations teams

- Strongly inclined to do high quality and impactful work in an dynamic and unstructured environment

Minimum Eligibility:

- Undergraduate/PG degree from a Tier I college/university in India (IIT, BITS, NIT, etc.) or MBA/PGDM from Tier I Colleges in India

- 4 to 6 years of experience running operations or supply chain

- Must have lead a team of managers, worked in cross functional teams to meet a common business goal

- Entrepreneurial work experience will be highly preferable

Women-friendly workplace:

Maternity and Paternity Benefits

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