Area Business Head will be responsible for management and maintenance of all Stock in a cluster. He/She will lead a team of Area Business Managers that will drive relations with owners, resolving their grievances, owning Customer experience and driving Operational efficiency. Job Summary 1. People Leadership: - Build a team of high performing ABMs in line with Operating plan in conjunction with Stock Head - Drive learning & development of team in conjunction with the larger learning plan of the organization - Drive team to focus on Customer experience - Drive performance of team members based on KPIs by building and driving a strong review mechanism 2. Stock Management: - Manage stock in the cluster to ensure constant availability of SRNs - Deploy ABMs, R&Ms and other resources at the property to win-back churned properties - Influence owners with initiatives that result in enhancement of Take rate 3. Superior Guest Experience: - Drive adherence of OYO standards and quality measures - Identify challenges and devise initiatives that can elevate customer experience - Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs. 4. Stakeholder Management: - Set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations - Leverage relations with owners to drive proactive resolution of issues - Drive owner engagement to maintain customer experience in properties - Work and coordinate with central teams to drive various initiatives across the portfolio 5. Operations Efficiency: - Drive cost consciousness to improve Operations efficiency

Delhi

Jaipur

Punjab

Udaipur

Uttarakhand

OYO Rooms - Area Business Head - Customer Experience/Stock Management 

OYO Rooms - Area Business Head - Customer Experience/Stock Management  ,Job Description for OYO Rooms - Area Business Head - Customer Experience/Stock Management  in OYO Rooms in  Delhi Jaipur Punjab Udaipur Uttarakhand for (2-5) years of experience. Apply Now!

Job Description for OYO Rooms - Area Business Head - Customer Experience/Stock Management  in OYO Rooms in  Delhi Jaipur Punjab Udaipur Uttarakhand for (2-5) years of experience. Apply Now!