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28/01 Rubesh R.
Manager - Talent acquisition at OYO Rooms

Views:3401 Applications:205 Rec. Actions:Recruiter Actions:11

OYO Rooms - Area Business Head (5-10 yrs)

Chennai/Coimbatore/Madurai/Trichy/Ooty Job Code: 658522

Tamil speaking candidates only apply


Designation : Area Business Head

Vertical : SMART

Reporting to : Area Business Head

Band : 3A/3B/4A

Role Description :

- Area Business Head will be responsible for management and maintenance of all Stock in a cluster.

- He/She will lead a team of Area Business Managers that will drive relations with owners, resolving their grievances, owning Customer experience and driving Operational efficiency.

KRA :

1. People Leadership:

- Build a team of high performing ABMs in line with Operating plan in conjunction with Stock Head

- Drive learning & development of team in conjunction with the larger learning plan of the organization

- Drive team to focus on Customer experience

- Drive performance of team members based on KPIs by building and driving a strong review mechanism

2. Stock Management:

- Manage stock in the cluster to ensure constant availability of SRNs

- Deploy ABMs, R&Ms and other resources at the property to win-back churned properties

- Influence owners with initiatives that result in enhancement of Take rate

3. Superior Guest Experience:

- Drive adherence of OYO standards and quality measures

- Identify challenges and devise initiatives that can elevate customer experience

- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.

4. Stakeholder Management:

- Set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations

- Leverage relations with owners to drive proactive resolution of issues

- Drive owner engagement to maintain customer experience in properties

- Work and coordinate with central teams to drive various initiatives across the portfolio

5. Operations Efficiency:

- Drive cost consciousness to improve Operations efficiency

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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