Human Resources Executive at OYO
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OYO Rooms - Area Business Head (1-5 yrs)
Area Business Head will be responsible for management and maintenance of all Stock in a cluster. He/She will lead a team of Area Business Managers that will drive relations with owners, resolving their grievances, owning Customer experience and driving Operational efficiency.
Key Responsibility Area :
1. People Leadership :
- Build a team of high performing ABMs in line with Operating plan in conjunction with Stock Head
- Drive learning & development of team in conjunction with the larger learning plan of the organization
- Drive team to focus on Customer experience
- Drive performance of team members based on KPIs by building and driving a strong review mechanism
2. Stock Management :
- Manage stock in the cluster to ensure constant availability of SRNs
- Deploy ABMs, R&Ms and other resources at the property to win-back churned properties
- Influence owners with initiatives that result in enhancement of Take rate
3. Superior Guest Experience :
- Drive adherence of OYO standards and quality measures
- Identify challenges and devise initiatives that can elevate customer experience
- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.
4. Stakeholder Management :
- Set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations
- Leverage relations with owners to drive proactive resolution of issues
- Drive owner engagement to maintain customer experience in properties
- Work and coordinate with central teams to drive various initiatives across the portfolio
5. Operations Efficiency :
- Drive cost consciousness to improve Operations efficiency
Location : Anywhere in Rajasthan
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