Job Description

Responsibilities

- Be part of the client engagements and lead specific work-streams

- Advice clients in designing and implementing the right sourcing model, including but not limited to shared services and outsourcing

- Assist clients through the transition journey including as-is assessment, vision development, business case development, target operating model design, sizing, location selection, performance management support, transition management, process review and continuous improvement

- Advise clients on outsourcing deal setup best practices through RFP development, vendor evaluation, contract negotiation, portfolio rationalization, benchmarking and end of term support

- Map current processes & control systems and identify gaps and areas of improvement

- Support the Engagement Manager for activities such as engagement economics and receivables, project resources and team utilization

- Lead the delivery / execution of high-quality deliverables and manage service quality, brand and client expectations

- Contribute to brand development by writing articles, developing thought leadership and point-of-views

- Contribute to knowledge development and management

- Demonstrate significant industry / solution expertise

- Assist in resolving people issues

- Support people development through guidance and feedback

- Ensure compliance to the firm's standards, processes and policies

- Contribute to the firm's initiatives in enhancing market leadership & growth, quality, people agenda and operational excellence

- Manage senior external/internal stakeholders independently

Professional Background

- 3 to 8 years of relevant post MBA experience - Consulting background (preferably) or Industry background (Outsourcing Advisory/ Retained Organization Governance role/ Outsourcing Service Provider Business Development team)

- Experience of executing projects in the area of outsourcing, sourcing strategy development or Outsourcing services sales

- Process redesign experience in process areas like Lead to Order (L2O), Order to Cash (O2C), Record to report (R2R), Procure to Pay (P2P), Hire to Retire (H2R) etc.

- Experience in working on finance transformation, business case analysis and planning, Service sourcing, RfP process, Outsourcing/offshoring strategy and setup, Shared service or IT transformation or Design of SLAs, process KPIs and reporting requirements

- In-depth domain knowledge of Technology sector. Should have worked in any one or more of following sub-sectors of technology sector - Global capability centres or SSCs, IT Services, Engineering services, BPO, Semiconductor, Devices, Hardware, Software, Internet and e-commerce

- Knowledge of current technology landscape, trends and solutions

- Relevant consulting experience with Big 4 is preferred

- Industry experience of managing functions under controllership, FP&A, Revenue mgmt., transactional finance, etc. especially within the professional services domain

- Exposure to data management and analytics

Preferred Skills

- Expertise in two or more of the areas listed - process transformation, business case analysis and planning, Service sourcing, RfP process, Outsourcing/offshoring strategy and setup, Shared service or IT transformation or Design of SLAs, process KPIs and reporting requirements

- Exposure to implementation of RPA/OCR/BI/Consolidation tools

- Experience with process mapping tools like Microsoft Visio, IBM Blueworks, Celonis etc.

- Hands on experience with different data visualization tools like Tableau, Power BI

Core skills

- Sharp focus on quality delivery

- In-depth understanding of the economic and business environment

- Professional network and networking skills

- Excellent oral and written communication skills

- Good leadership qualities

- Client relationship management and account management skills

- Program management, multi-tasking and time management skills

- Excellent people management skills

- Ability to develop / customize solutions relevant to client

- Advanced knowledge of MS Excel, Word, Power Point

Other

- Willingness to travel

- Willingness to learn and imbibe new skills

- Flexible to adopt to a demanding lifestyle

- Able to thrive in relatively unstructured situations

- High initiative and drive, positive attitude and high commitment

- Maturity and ability to handle pressure

Academic Background

- B.E/B.Tech. or CA + MBA (preferably from a premier institute such as IIMs, NITIE, SP Jain, XLRI, ISB, FMS etc.) with a good academic background.

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