Managing Partner & CEO at GoodPeople Consulting LLP
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Outlet Concept Manager - Electronics/Hyper/Supermarket Retail (5-10 yrs)
(A) Business Revenue:
- To achieve Net Sales during the calendar year
- To ensure achieving Category Margins during the calendar year as per category laid norms
(B) People Management:
- Retention of Staff (Attrition rate to be maintained at the minimum)
- Evaluating and providing constructive feedback
- Manpower Management
- Training and mentoring
- Monitoring and Accessing performances
(C) Inventory Control:
- To ensure minimization of the itemized Average daily negatives to control revenue loss
- To control the Loss Notes vis a vis Sales and ensure updation on a periodic basis to have proper control on the inventory
- To minimize shrinkage vis a Vis Sales
- To ensure accuracy of book Stocks v/s Physical stock
(D) Merchandising Standards:
- Promotion Execution - Display - To Ensure that all the Items planned for the Promo are Executed as per the Plan & also to share Promo PPT & Flyer distribution as per target
- Shelf Card & Signage Audit - All other Signage such as Promo & other in store
(E) Others:
- R.S.P - Updation - All the prices to be updated on a daily basis
- To ensure documentation of all transaction types i.e. GRN/LTI/LTO/ Gate Pass etc.
- Customer Relation Management
- Expiry Checks - Submitting the Monthly Expiry Reports to SCM along with details of support required
- Sale Returns - Refund - To Clear all the Sales Returns & also check all the Service Centre Issues
- To ensure customer satisfaction (Adherence to Delivery Schedules and after Sales Service issue)
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