jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
04/05 Priti Goyal
Founder at Serving Skill

Views:1995 Applications:34 Rec. Actions:Recruiter Actions:5

Order To Cash Role - BPO (1-3 yrs)

Gurgaon/Gurugram Job Code: 693818

Job Title: O2C

Location: Gurugram

Responsible for delivery of the following services:

- Collections: Adherence to client policies and procedures pertaining to Collections.

- Process Collections transactions (e.g. collection activities, updating payment information, reporting, adjustments and write-offs, credit and debit memos, invoices cleared/closed, )

- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.

- Archiving records retention and audit support.

- Responsible to support the supervisor with career development activities for team members including performance management, informal feedback, training, and resourcing.

- Billing/AR Help Desk, including resolving collections inquiries, and assisting if required in Level 2 and Level 3 inquiries.

For reference:

- Level 1 includes but not limited to inquiries regarding factual information, status, operational procedure, and policy contents.

- Level 2 includes but not limited to inquiries regarding: policy clarification from a policy expert, and assessment of policy or process changes.

- Level 3 includes but not limited to inquiries regarding complex policy interpretation, authority to consider requests for exceptions or policy changes, and relationship impacting issues.

- Collections Detailed Tasks:


- Identify customers to be contacted

- Contact customers

- Update any contact information in the Collection System. (Oracle AR)

- Forward any disputes to the dispute resolution


Exp: (1-3)Yr.

Number of Position : 3

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.