Order To Cash Role - BPO

Job Title: O2C

Location: Gurugram

Responsible for delivery of the following services:

- Collections: Adherence to client policies and procedures pertaining to Collections.

- Process Collections transactions (e.g. collection activities, updating payment information, reporting, adjustments and write-offs, credit and debit memos, invoices cleared/closed, )

- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.

- Archiving records retention and audit support.

- Responsible to support the supervisor with career development activities for team members including performance management, informal feedback, training, and resourcing.

- Billing/AR Help Desk, including resolving collections inquiries, and assisting if required in Level 2 and Level 3 inquiries.

For reference:

- Level 1 includes but not limited to inquiries regarding factual information, status, operational procedure, and policy contents.

- Level 2 includes but not limited to inquiries regarding: policy clarification from a policy expert, and assessment of policy or process changes.

- Level 3 includes but not limited to inquiries regarding complex policy interpretation, authority to consider requests for exceptions or policy changes, and relationship impacting issues.

- Collections Detailed Tasks:

- COLLECTIONS:

- Identify customers to be contacted

- Contact customers

- Update any contact information in the Collection System. (Oracle AR)

- Forward any disputes to the dispute resolution

EXPERIENCE

Exp: (1-3)Yr.

Number of Position : 3