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04/05 Priti Goyal
Founder at Serving Skill

Views:2017 Applications:34 Rec. Actions:Recruiter Actions:5

Order To Cash Role - BPO (1-3 yrs)

Gurgaon/Gurugram Job Code: 693818

Job Title: O2C

Location: Gurugram

Responsible for delivery of the following services:


- Collections: Adherence to client policies and procedures pertaining to Collections.


- Process Collections transactions (e.g. collection activities, updating payment information, reporting, adjustments and write-offs, credit and debit memos, invoices cleared/closed, )


- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.


- Archiving records retention and audit support.


- Responsible to support the supervisor with career development activities for team members including performance management, informal feedback, training, and resourcing.


- Billing/AR Help Desk, including resolving collections inquiries, and assisting if required in Level 2 and Level 3 inquiries.


For reference:


- Level 1 includes but not limited to inquiries regarding factual information, status, operational procedure, and policy contents.


- Level 2 includes but not limited to inquiries regarding: policy clarification from a policy expert, and assessment of policy or process changes.


- Level 3 includes but not limited to inquiries regarding complex policy interpretation, authority to consider requests for exceptions or policy changes, and relationship impacting issues.


- Collections Detailed Tasks:


- COLLECTIONS:


- Identify customers to be contacted


- Contact customers


- Update any contact information in the Collection System. (Oracle AR)


- Forward any disputes to the dispute resolution

EXPERIENCE

Exp: (1-3)Yr.

Number of Position : 3

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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