Orange Business - Lead Auditor

About the role :

Act as a Certification and Audit SPOC in India for all associated activities and beyond, where responsibilities are distributed across multiple folds as follow:

ISO Certification:

- Co-jointly with central team Conduct scheduled internal ISO audits as lead auditor / secondary auditor globally for ISO 20K/ISO 9K/27K /14K and 45K as per Certification program.

- Train employees on (ISO 20K/9K/27K, SOC, best practices) and other standards where applicable.

- Ensure Quality Management, effective corrective action techniques are deployed where required.

- Share experience on best practice with the teams to assure proper governance.

- Coordinate and accompany External ISO Audit as defined within Certification Program

- Respond and conduct Internal customers audit on required ISO Standards as needed.

- Contribute to Program reference documentation maintenance.

SOC Certification:

- Act as Entity Audit leader responsible for the coordination and follow up with Control owners on reviewing and updating of entity control list to assure educate audit preparation and compliance

- Liaison with OBS Global Program Manager on overall scope planning and content of the program and customer impact.

- Coordination and communication with different Internal Stakeholders as well as External auditors for the ISAE3402 and SOC2 audit as required for audited scope/perimeter.

- Ensure, in collaboration CS&O management and OBS GPM, adequate budgeting and resource.

Consultation and Transversal management:

Within the road of compliance governance for main scope projects but not limited to (ISO 20K/ 9K/ 27K/14K and 45K, ISAE3402, SOC2 etc. )

- Provide guidance on overall improvement strategies and appropriate reporting through the project tracking system and management/project reviews

- Assist business leaders to align business process as needed.

- Assist in the identification improvement projects from different operating units, assess impact on systems, tools, interfaces, business interlocks and processes, procedures and working instructions and define project focused on the business priorities clearly stating the benefits.

- On project basis, study and analyze the current situation in the operational model and help the various stakeholders being the SME (in alignment with ISO and SOC standards) to move to the future operational model.

- Integrating project work with Knowledge Management concepts and principles.

- Also, assure maximizing the synergies between these major certification Standards audits/Programs (i.e., interlock the ISO 20K aspects in ISO 27K, ISAE3402 and SOC2 projects and audits

- Ensure a project plan is followed and maintained and manage project execution.

- Work co-jointly with the Central Quality Team and act as interface with the Global Process leaders, Local India Management and Operational stakeholders to implement best practices on various projects

- Ensure Communications are actively managed as and when required.

About you :

Financial Budget responsibilities none- Inputs and review for SOC cost revenue/cost saving responsibilities none

People Management :

- Reporting to role(direct) none

- Total headcount under role (indirect): the job has the responsibility of identifying the key contributors of the certification project and to coach them for the audits. Those different contributors are based within different Business Units, countries.

Role impact on

- Company policies and procedures: can influence on the evolution of processes and policies

- Decision making can decide on scope of ISO/SOC certifications, products and services, teams to be audited

- New and/or existing business: Indirectly through certification readiness assessment and program scope evolution.

Working Relationships

- Internal: Consulting global teams: work-stream managers, Functional heads, Process leaders, Process Quality & Security team, Management

- External: Supporting External auditors - ISO /SOC Certification organization, external Vendors (as needed)

Additional information :

Educational Qualifications :

- Education of standard degree in a business or technical discipline: Electronics & telecommunication Engineer.

Relevant Experience :

- Minimum 5+ years of experience in the Operations, Process Improvement or Project Management, minimum of 2 successful contribution to ISO and/or SOC2 Certification(s).

- Highly developed Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer.

- Highly developed knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing )

- Fluent English is required as the basis of communication in multiple countries. Ability to work in a virtual matrix team environment.) French speaker is a PLUS.

- Ability to identify problems and work to resolution as required. Ability to embrace methodology and find improved ways of doing things.

Desired skills/knowledge

- Expert in ISO and/or SOC2 standards: (the job is an acknowledged authority in the implementation/ auditing of ISO standards)

- Highly developed knowledge of ISO Standards: Lead auditor for: ISO/IEC 200001, ISO/ IEC 27001, ISO / IEC 9001, ISO/IEC 14001, ISO/IEC 45001 (is a plus)

- Knowledge in ISAE3402, SOC2

- Expertise in Project management

- Communicates effectively with all levels of management including senior levels.

- Excellent knowledge of the OBS organization, products, services, processes is a plus

- The Job requires a good knowledge of how it contributes to the goals of the Division.

- Expected to work independently with minimal supervision