Oracle - Service Delivery Manager - Oracle Technology Stack

Service Delivery Manager (Oracle Technology Stack exp is must)

The role will be based in Bangalore with a high proportion of time onsite with the customer who is a global retail company and are dependent on Oracle logistics solutions and hence a background in retail/logistics would be a distinct advantage

SPECIFIC RESPONSIBILITIES:

SCOPE:

- Manage OMCS Production and Non-Production environments

- Represent as a single point of contact within OMCS, acting as their advocate and act as the primary point of contact for staff

- No direct reports, but project manage a virtual team of resources

- Involved in practice development activities either within country, region or worldwide

- Work as required with designated Implementers, Partners and 3rd parties

- Work on improvement initiatives as required

ACCOUNTABILITIES

- Review existing services including to ensure a thorough understanding of the requirements

- Produce Project Scope Objectives and Approach that outline the Project Management processes and include:

- Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues and dependencies according to and OMCS standards

- Produce regular and accurate progress reports

- Regularly update the users and OMCS team on progress against Plan

- Implement Service Improvement policy and processes

- Establish priorities

- Lead the Change Control Board and co-ordinate global downtime as required and obtain appropriate internal approval

- Plan for service growth

RESPONSIBILITIES -

- Ensure users are satisfied with the OMCS services

- Represent as a single point of contact, acting as their advocate and act as the primary point of contact on the outsourced services for OMCS staff

- Manage the OMCS contract or service delivery engagement

- Maintain and develop an Account Plan and Service Delivery Plan

- Establish a relationship with OMCS team in order to encourage participation in all activities

- Plan and deploy Support activities to ensure effective delivery

- When required participate in pre-sales activities to ensure they reflect realistic project delivery

- Provide leadership, motivation and direction

- Monitor and report the progress against the Service Delivery Plan

- Assure and improve the quality of the service and maintain accurate account information

- Manage changes to the Service Delivery Plan

- Identify additional opportunities for to engage with OMCS, such as technical events, business seminars, and Customer Advisory Boards

- Communicate that the lessons learned on any Project are communicated within

RELEVANT EXPERIENCE AND TRAINING -

- Although not definitive, the ideal candidate will typically be expected to demonstrate the following attributes:

- Strong Technical Skills. Have a solid understanding in Oracle RDBMS and Oracle Applications, as well as a functional background. Experience in SQL a plus.

- Strong Project Management Skills

- Experience in delivering infrastructure and/or application projects, preferably using the OMCS standards and processes.