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Oracle - Senior Manager - Process Excellence & Quality (13-15 yrs)
Bachelor's / Graduation / Equivalent
- Lead and manage the overall function of the Process Excellence Team
- Proactively analyze key and dive deep into areas impacting customer experience and key metrics
- Develop and deliver content for cross-functional operational reviews with internal leadership
- Collaborate with multiple operations teams to understand, quantify customer centricity
- Ensure the required level of output/Input quality is measured
- Ensure accurate & timely reporting of quality metrics and publish data on a timely basis
- Work with Operations team in identifying Root Cause for each error
- Develop a governance model with operations to review quality audit errors, evaluate training requirements, and provide coaching for direct staff, as well as the Operations team.
- Identify, plan and implement key process improvement projects to enhance quality and customer experience
- Develop and co-ordinate the performance excellence/performance improvement vision and deployment planning as defined by management
- Preparation of monthly project scorecard reports
- Train team members on how to use Six Sigma tools and techniques, such as control charts, histograms, and root cause analysis.
Eligibility Criteria
- Has managed Quality/process excellence function independently
- Bachelor's degree from an accredited university with 12+ years of professional experience
- 4-5 years of experience in Quality and Knowledge management
- Certified Six Sigma Black Belt & should possess excellent knowledge of tools & Techniques
- Proven experience in process improvement, leading projects with a record of successful implementation
- Exhibited accountability, ownership, and decision-making capabilities.
- Experience in task prioritization, workload, and escalation management.
- Ability to inspire teams with a clear vision and purpose.
- Ability to work in a global environment and establish relationships with key stakeholders
- Strong command of Excel and other MS Office programs
- Excellent oral, written and interpersonal communication skills
- Good project management skills
- Knowledge of Oracle Financials preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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