Optmyzr - Customer Success Manager

Role: Customer Success Manager

Location: Hyderabad

Own a set of accounts and drive product adoption, renewal and expansion.

Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.

Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.

Be the voice of the customers and champion their interests internally.

Work closely with the Product and Engineering teams to build what helps your customers.

Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.

Requirements

- Full professional proficiency in written and spoken English

- Ability to solve problems and work under pressure

- Smart and scrappy. Able to figure things out on your own

About You

- You're passionate about making customers happy

- You believe in "Actions speak louder than words"

- High-energy and confident.

- You're driven, focused, and quick to take ownership of your work

- Humble - you're willing to get into the details and you're open to feedback

- Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you'll need to be able to keep up!

- Growth-minded - you're eager to expand your skill set and excited to learn and adapt all the time

- Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team

Qualifications

- 2-3 years of full-time work experience in a SaaS company, preferably in a customer-facing role

- Fluent in both written and spoken English

About Optmyzr

Optmyzr is a fast moving, profitable, and stable B2B SaaS tech product company. We have been in business for 10+ years, profitable from year 1, and our team of 80+ members is composed of amazing folks with experience at Google, Microsoft and so on. We are a developer focussed team with end to end ownership of our features. We have offices in 4 countries - this position is for our main development center which is in Hyderabad. Optmyzr is a product company and we do not offer outsourcing services. This gives us a lot of control over the design, as well as how we as a team choose to build features.

Why should you choose Optmyzr?

- A team that cultivates an environment of trust and understanding - for both customers and employees

- Focus on high quality product development, efficiency, and building what will sell

- Informal work environment, where people like to be mentors instead of managers

- Very flexible and understanding team - with initiatives like "Select your own holiday list"

- Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees

- Completely bootstrapped and profitable business model, that allows us to decide our own priorities

- Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe