Operations Transformation & Process Excellence Process Analyst

The OTPE Process Analyst role will be acting in the capacity of a trusted advisor to local and line of business senior management in support of the OTPE Site Lead. The role provides support to well-reasoned decisions in matters of operational transformation and Continuous performance Improvements.

The role is positioned to respond to any variety of questions and challenges posed by this audience. The role extends in understanding customer requirements, process improvement models and operating models and designing solutions/options whilst ensuring optimum functional alignment, ability to deliver and benefits realization. The Process Reengineering Analyst supports change, and Champion's for continuous performance improvement across various Global Business Lines, mainly in the priority markets. The jobholder will be providing support to multiple internal engagements.

Key Accountabilities:

- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives,

- Act as trusted advisor and partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio

- Work with the businesses and delivery partner to develop objective, quantitative recommendations,

- Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense,

- Working across regional and local teams to ensure commonality of understanding and objectives,

- Revisit projects post deployment on regular basis to validate business,

- Responsible for support of Six Sigma curriculum (Yellow belt and Green Belt) across Operational Transformation and Operational Excellence journey

Requirements:

- Process Analyst with 5+ years of overall operational experience and a variety of skills related to executing low/medium complexity projects/consulting engagements.

- Preferably Black Belt or Green Belt trained / certified.

- Exposure to Target Business and Operating Models and transformation business case (bottom-up & top-down)

- Strong problem solving skills using end to end process reviews and data driven analysis

- Exposure / experience to Robotics and other light automations tools techniques will be an added advantage.

- Understands how technology/process improvements adds value to the business and to the end customer,

- Good understanding of Overall banking and financial/consulting services industry knowledge

- Demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes

- Working across cultures and in matrix organizational structures

- Having knowledge of the change process, project lifecycle and consulting tools and techniques. LSS - Lean Six Sigma experience a strong plus.

- Ability to form working relationships at senior level in the organization,

- Good working knowledge of functional area in an operational or consulting capacity,

- Communication and interpersonal skills,

- Financial acumen: develop business case, benefit quantification,

- Ability to develop cohesive working relationships with business partners,

- Good English written& verbal communication skills.

We offer:

- Stable job in a professional team

- Interesting path of career in an international organization

- Consistent scope of responsibilities

- Private health care, employees- benefits consistent with the industry

Location: Bangalore, Hyderabad, Chennai.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.