Director at i4 Consulting and Technology
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Operations & Strategy Lead - EduTech (8-14 yrs)
For a fast growing edtech organisation, we are looking to hire at a leadership level-
- Manage Operations, Design & Process Excellence, customer engagement/ satisfaction and Ops Support Functions
- enhancing the overall experience while solving immediate issues in the most agile manner while working with all the relevant cross functional teams.
- Ownership of daily/weekly/monthly performance delivery of all partner teams. Working with in-house and Partner teams to ensure all deliverables are met on various metrics like Quality, SLs, and efficiency related metrics.
- Weekly/monthly performance reviews with company Leadership and Partners.
- Deeply understand seller pain, implement new processes and contribute to ongoing process improvements. Managing customer&instructor satisfaction, NPS and escalations optimally and effectively.
- Roll-out organizational goals/objectives with in-house and Partner teams and maintain strong relationships with Partner Leadership.
- Graduate with strong Operations understanding, with a total of 15 years of experience, with 10-12 years of experience in operations management, with a diverse portfolio that combines Analytics and Technology related work.
- Has been in a Leadership role for atleast 2 years
- MBA from a premier B school would be an plus
- Strong ability to understand and incorporate