30/03 J Ramakrishna
Founder at Talentfair Consultancy Pvt. Ltd.

Views:1929 Applications:16 Rec. Actions:Recruiter Actions:4

Operations Manager - Wedding Photography Service - Online Matrimonial (8-12 yrs)

Kerala/Kochi Job Code: 321041

Operations Manager (Wedding Photography business- Kerala) for Matrimony.com

Brief Description about the role :

- Responsible for After sales service and customer service. This position provides direct oversight and management to Photographers, Post production and Service Delivery. Ensure on-time servicing of customers by coordinating with photographers and Video-graphers, Delivery Executives across region.

Educational Qualifications :

- Any graduate with an MBA from a tier 1 institute and a minimum experience of 8 - 10 years in After Sales Service / client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required)

Key Deliverable :

- Oversee Entire Post Sales operations of the State for Photography Services

- Team Building: Sourcing & Recruitment of Photographers (On & Off role), Post production and Delivery Executives.

- Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company

- Build good relationship with customers and internal team to manage the customer orders are serviced in effective way.

- Customer experience and successful complaint handling; proper response without time lag to clients.

- Process orientation should be high

- Ensure On time servicing of Customers through healthy mix of online and offline photographers

- Ensure timely update of CRM & Relevant payment collections to company as per norms

- Keep close track of development of photography innovations in the region and update HO

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.