Operations Manager - Wedding Photography Service - Online Matrimonial

Operations Manager (Wedding Photography business- Kerala) for Matrimony.com

Brief Description about the role :

- Responsible for After sales service and customer service. This position provides direct oversight and management to Photographers, Post production and Service Delivery. Ensure on-time servicing of customers by coordinating with photographers and Video-graphers, Delivery Executives across region.

Educational Qualifications :

- Any graduate with an MBA from a tier 1 institute and a minimum experience of 8 - 10 years in After Sales Service / client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required)

Key Deliverable :

- Oversee Entire Post Sales operations of the State for Photography Services

- Team Building: Sourcing & Recruitment of Photographers (On & Off role), Post production and Delivery Executives.

- Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company

- Build good relationship with customers and internal team to manage the customer orders are serviced in effective way.

- Customer experience and successful complaint handling; proper response without time lag to clients.

- Process orientation should be high

- Ensure On time servicing of Customers through healthy mix of online and offline photographers

- Ensure timely update of CRM & Relevant payment collections to company as per norms

- Keep close track of development of photography innovations in the region and update HO