IT/Non - IT Recruiter at Ladders UP HR solutions
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Operations Manager - Sales - IT (5-7 yrs)
Job Description: Operations Manager - Sales
Position Overview: As an Operations Manager of sales, you will play a crucial role in overseeing and optimizing the sales operations to ensure efficient processes, streamlined workflows, and exceptional customer experiences. You will collaborate with various departments, including sales, marketing, and customer service, to drive operational excellence and achieve sales targets.
1. Sales Process Management:
- Streamline and optimize the end-to-end sales process, from lead generation to order fulfillment.
- Implement best practices to enhance operational efficiency, accuracy, and customer satisfaction.
- Develop and maintain standard operating procedures (SOPs) for sales operations.
2. Team Coordination and Supervision:
- Supervise and support the sales operations team, ensuring they adhere to established processes and meet performance goals.
- Provide leadership, guidance, and coaching to drive team productivity and growth.
- Foster a positive team culture that promotes collaboration and accountability.
3. Data Analysis and Reporting:
- Monitor and analyze sales data to identify trends, opportunities, and areas for improvement.
- Generate regular sales reports and performance metrics for the management team.
- Provide actionable insights to guide decision-making and strategy refinement.
4. CRM Management:
- Oversee the usage and maintenance of the CRM system, ensuring accurate and up-to-date customer information.
- Collaborate with IT and relevant teams to customize the CRM to support sales operations.
5. Cross-Functional Collaboration:
- Work closely with the marketing team to align sales efforts with marketing campaigns and strategies.
- Collaborate with customer service to ensure seamless post-sales support and customer satisfaction.
6. Process Improvement:
- Continuously identify opportunities to enhance sales processes, workflows, and systems.
- Propose and implement process improvements to drive efficiency and effectiveness.
Qualifications and Skills:
- Proven experience in sales operations management or a related field.
- Strong leadership and supervisory skills with the ability to motivate and guide teams.
- Analytical mindset with proficiency in data analysis and reporting.
- Familiarity with CRM systems and sales automation tools.
- Excellent communication and interpersonal skills.
- Problem-solving abilities with a focus on process improvement.
- Bachelor's degree in business, management, or a related field (preferred).
- Competitive salary and performance-based incentives.
- Opportunity to contribute to operational excellence and sales growth.
- Collaborative and dynamic work environment.