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24/07 Sneha Daniel
Assistant Manager - HR at Zuari Farmhub Limited (ZFHL)

Views:1459 Applications:239 Rec. Actions:Recruiter Actions:1

Operations Manager - Retail (8-12 yrs)

Lucknow Job Code: 1291901

Operations Manager - Retail (B.Sc Ag Mandatory)

Key Responsibilities:

1. Sales & Profitability

- Assist Territory Heads with the analysis of the strengths and weaknesses of stores, utilizing the financial profit and loss reports and provide corrective action plans.

- Manage controllable operating costs within budgetary guidelines.

- Optimize Sales potential through the effective use of available commercial information.

- Monitor sales and communicate regional results for motivational and comparative purposes.

- Identify internal and external commercial opportunities within each region.

- Guide Territory Managers to maximize productivity in stores through effective deployment of staff.

2. Retail & Operational Standards

- Formulate and implement store Strategies

- Ensure that all stores provide service levels which exceed customers' expectations.

- Implement, track and improve scores from Mystery Shopping. Scores to be linked to the KPI's of Area Managers, Showroom Managers and should be seen as a measure of training.

- Retail Audits being actioned monthly. Ensure stores are compliant with the with no deviation.

3. Communication

- Ensure Managers are fully aware of their performance levels in relation to the company's expectations.

- Ensure Managers conduct weekly/monthly communication meetings with their teams.

4. Stock Management

- Monitor store inventory in consultation with the Territory Heads and Area Managers.

- Promote a proactive relationship between Area Managers and the Buyers/Planning Manager, there by maximizing sales.

- Provide support to Area Managers with their territory stock queries/ needs via communication with reqd Dept

- Monitor and action, slow-moving and Expiry dated stock in consultation with the Area Managers to ensure that stock is kept in line with the ageing % agreed with FIFO/FEFO in place of practice

- Ensure meaningful product feedback, which will have a commercial impact on the business and drive sales.

5. Store Project Management

- Conduct regular Project update meetings with the Territory heads and the project executive

- Provide guidance and support to the territory during the set-up and Launching phase.

- Ability to adjust Dept fitments based on current trading in individual showrooms.

- Manage and rollout new stores and the refit programme and Project Management Norms and Standards

6. People Management & Development

- Recruit and train, Showroom Managers. Raise the bar for all team members.

- Retain and engage the talent employed and build a collaborative and high performance team through the roll out of training programmes.

- Ensure objective periodic administration of the performance appraisal process followed by monitoring of feedback implementation for the team.


- B.Sc (Agriculture) with 10-12 years of experience in Core Retail.

- Excellent communication and people management skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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