Customer Experience:
- Ensure adherence to the Service Level Agreements as informed to the customer
- Work towards continuous improvement for serving all customers within the stated service delivery times across the city
- Liaison with customer relationship team to ensure seamless customer experience
Manpower Management:
- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment
- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks
- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any
- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same
Process and compliance:
- Help build and implement SOPs. Manage workflow and day to day operations
- Ensure compliance in hub operations and logistics in all areas
- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply-demand
- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city
- Explore opportunities for reducing the overall Cost Per Delivery
- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.
Didn’t find the job appropriate? Report this Job