Operations Manager - Insurance Telesales - Domestic BPO

We are looking for Manager Operations Sales - Contact Centre for an insurance major client based at Gurgaon / Chennai / Kolkata.

Job Details :

Location : Gurgaon

Grade : Manager

Process : Domestic Outbound Sales for Heath / term or saving

Role : Team Management - Span 125+

Reported by : DM, AM - Direct ; FTE's Indirect

Work Timings : 6 days, 9:30 - 6:30 pm / alternate Sat off .

Education : Graduate/PG ( Regular or Distance)

KRA:

- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction

Tele-Sales:

- Establish & Manage Relationships / Engagement with the Clients.

- Oversight of team - organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities

- Managing day to day Sales targets (B2C Sales)

- Responsible for following agreed governance model, escalation & communication plan

- Ability to handle sales pressure

- Very good finance and accounting skills

- Problem solving, analytical bent of mind

- Excellent verbal and written communications skills

- Strong external and management reporting skills

If the above role excites you, Kindly share your updated Photo resume with the below mentioned details:

- Age & DOB
- Graduate/PG ( Y./N)
- Total Exp ( yrs)
- Current process you are handling
- Current team size reporting to you ( Direct + InDirect)