Director at Breakthrough Careers
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Operations Manager - Insurance Domain - BPO (5-10 yrs)
An exciting opportunity in the field of Operations as a Manager. This is an opportunity to be handling the entire operations for Insurance and streamlining the processes by utilizing your technical expertise and people management skills.
LOCATION: Gurgaon
YOUR FUTURE EMPLOYER:
A leading, global group
YOU WILL BE RESPONSIBLE FOR:
- Delivering timely solutions and services to clients and customers
- Monitoring SLA management to ensure continuous improvement in delivering value.
- Being the SPOC for process related issues and changes
- Creating a knowledge environment in the team to ensure continuous learning and improvement of skills
- Taking ownership of delivery as well as decisions on SOPs within defined frameworks
- Efficiently utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders
- Creating and implementing people development strategies for team for current and future skill requirements of the team, mentoring team members, monitoring team's performance on risk and compliance
- Stakeholder and Team Management.
THE SUCCESSFUL CANDIDATE:
- Relevant experience in INSURANCE SECTOR
- Knowledge of fundamentals of operations management, quality tools
- Strong background and work experience in insurance
- Excellent people management skills, open to direction and Collaborative work style and commitment to get the job done
- Strong Analytical ability and Decision making skills
- Excellent computer skills and proficiency in excel, word, outlook, and access
- Excellent communication skills both verbal and written, interpersonal skills and a collaborative management style
WHAT IS IN IT FOR YOU:
- A Meritocratic culture with clear career progression & learning opportunities.
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