Operations Manager - Insurance Domain - BPO

An exciting opportunity in the field of Operations as a Manager. This is an opportunity to be handling the entire operations for Insurance and streamlining the processes by utilizing your technical expertise and people management skills.

LOCATION: Gurgaon

YOUR FUTURE EMPLOYER:

A leading, global group

YOU WILL BE RESPONSIBLE FOR:

- Delivering timely solutions and services to clients and customers

- Monitoring SLA management to ensure continuous improvement in delivering value.

- Being the SPOC for process related issues and changes

- Creating a knowledge environment in the team to ensure continuous learning and improvement of skills

- Taking ownership of delivery as well as decisions on SOPs within defined frameworks

- Efficiently utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders

- Creating and implementing people development strategies for team for current and future skill requirements of the team, mentoring team members, monitoring team's performance on risk and compliance

- Stakeholder and Team Management.

THE SUCCESSFUL CANDIDATE:

- Relevant experience in INSURANCE SECTOR

- Knowledge of fundamentals of operations management, quality tools

- Strong background and work experience in insurance

- Excellent people management skills, open to direction and Collaborative work style and commitment to get the job done

- Strong Analytical ability and Decision making skills

- Excellent computer skills and proficiency in excel, word, outlook, and access

- Excellent communication skills both verbal and written, interpersonal skills and a collaborative management style

WHAT IS IN IT FOR YOU:

- A Meritocratic culture with clear career progression & learning opportunities.