Operations Manager - Hospitality/ F&B/Coffee Chain

Job Description:

We are looking for a dynamic and results-driven Operations Manager to oversee and optimize the end-to-end operations of our outlets in Hyderabad. The ideal candidate should have prior experience in managing multi-store operations in the luxury hospitality, F&B, or coffee retail space, with a strong focus on driving performance, ensuring SOP compliance, and delivering an exceptional customer experience.

Roles and Responsibilities:

- Drive sales performance and ensure continuous growth at a per-store level.

- Ensure adherence to operational SOPs across all stores for consistent quality and efficiency.

- Manage store audit processes and strive for excellent scores across locations.

- Take full ownership of the P&L for Hyderabad operations, focusing on cost control and profitability.

- Monitor and improve Zomato and customer satisfaction ratings through consistent service and

product quality.

- Address customer concerns promptly to enhance in-store experiences.

- Implement efficient and cost-effective repair and maintenance resolution systems.

- Identify and execute innovative process improvements in areas such as kiosk storage and throughput.

- Ensure all kiosks are fully staffed with well-trained personnel at all times.

Skills and Qualifications:

- 5+ years of experience in city-level or multi-store operations, preferably in F&B, hospitality, or retail.

- Proven expertise in P&L management and financial optimisation.

- Familiarity with SOP and audit compliance frameworks.

- Prior experience with New Store Opening (NSO) execution is a plus.

- Strong leadership, communication, and problem-solving skills.

- Ability to adapt to fast-paced environments and drive continuous improvement.