Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
18/02 Sanjivani Kadam
Senior HR Recruiter at Upraisal Recruitment Services

Views:4398 Applications:729 Rec. Actions:Recruiter Actions:0

Operations Manager - eCommerce (3-12 yrs)

Bangalore/Delhi/Pune Job Code: 799058

We are hiring for Operation Manager with Leading E-commerce Company.

Male Candidate

Age : Upto 37

Mandate Skills:-

- People Management.

- Process Development

- Should have exp in Warehouse

- End to End Operation- First Mile, Mid Mile and Last Mile.

- Local Language Mandate.

Job Description :

Customer Experience :

- Ensure adherence to the Service Level Agreements as informed to the customer.

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management :

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks.

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.

Process and compliance :

- Help build and implement SOPs. Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas.

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost per Delivery.

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

If interested send your resume or call on 9820716704.

Dakshata | HR Recruiter |
Upraisal- People Productivity Performance
Mob No : 9820716704.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.