Operations Manager - Collections

Job Responsibilities :

- Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.

- Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.

- Create and implement strategies to increase the number of successful collections on outstanding debt.

- Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.

- Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.

- Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.

- Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.

- Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.

Jobs Skills & Qualifications

Required:

- 3-5 years of experience in credit and collections

- Proficient in Microsoft Office

Preferred: Management experience

- Excellent verbal and written communication skills

- Billing or coding experience