jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
24/06 Hemalatha M
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd

Views:4817 Applications:98 Rec. Actions:Recruiter Actions:11

Operations Leader - Commercial Banking/KYC/Fatca Delivery (15-19 yrs)

Chennai Job Code: 349219

Operations Leader - Commercial banking, KYC, Fatca Delivery

Candidate expectations :

- Prefer Leaders from captive or 3'rd party ITES industry with relevent experience in leading Large teams in Commercial banking bank office operations

- Education qualification: Preferably a commerce graduate (15 years of formal education) with Master's Degree will be an added advantage

Desirable : B.Com / BCS / BBA/MBA/PGDBA

Experience and Skills Required :

- Overall experience 15-18 Years & can be adjusted below or up if a right candidate is available. Experience in delivery for Commercial Banking processes related to Cash Management, KYC/CDD, AML screening, FATCA, Trade and lending especially for large clients.

- Should have managed a span of 100+ FTE's.

- Should display a strong planning, negotiation and analytical skills.

- Excellent business writing and verbal communication.

- Should be adept with preparing and making business presentations to key stake holders.

- Ability to think both strategically and tactically.

Role purpose: To manage delivery for Commercial Banking process. Primary objective is to align customer demands with the Organization goals and delivery expertise.

Job responsibilities :

Area of Responsibility :

Process Management :

Focus on delivering and strengthening comprehensive solution around improving key client KPI's.

- Manage volume forecasting, staffing and scheduling.

- Ensure adherence to Capacity planning.

- Should be hands on Process manager.

- Should own the process end to end and trouble shoot where necessary.

- Constantly focus on improving productivity and quality.

- Strong in process management, prioritization and multi-tasking capability.

- Perform weekly/Monthly/quarterly/annual operations review with internal and external stake holders

Financials management :

- To manage the P & L for the account.

- Analysis of cost drivers and margin impact on a monthly basis.

- To constantly look for ways to improve margins by reducing cost.

- Ensure that billing is done on time and the invoices are paid in a timely manner.

Revenue Growth :

- Should identify potential areas for growth through upselling and cross selling

- Should exceed revenue targets laid out for the account.

Client Management :

- Ensure regular client connects through weekly, monthly and quarterly governance calls.

- Should set and exceed client expectations.

- Focus on exceeding customer satisfaction scores.

- Should create an environment such that the customer considers us a strategic vendor and a partner of first choice

Risk Management :

- Ensure a robust business continuity plan in place.

- Ensure adherence to internal and client compliance requirements.

- Manage risk analysis for the unit and ensure mitigating controls are deployed.

- Foster a robust control environment.

- Ensure a robust change management process is in place.

- Should be abreast with regulatory norms that impact the process.

Transformations :

- Formulate continuous improvements by constantly looking for opportunities

- Should champion Green belt projects to improve processes.

- Should look for opportunities to automate processes by leveraging in house tools.

People Management :

- Manage a medium sized team and foster a culture learning and sharing.

- Manage performance management of employees and career development.

- Ensure the resources adhere to learning and development objectives of the organization.

- Ensure a structured rewards and recognition is in place for the team.

- Conduct regular one on one's.

- Mentor and groom managers.

- Oversee staffing and scheduling.

- Create a strong culture of ownership and commitment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.