Operations Lead - Last Mile Delivery - eCommerce - IIM/ISB/MDI/FMS

Operations Lead (Last Mile Delivery)

- We are currently retained by a leading disruptor in the Logistics space for hiring a Operations Lead- Last Mile Delivery. The role is with a technology based multi category last-mile express logistics platform, where technology is used to drive supply chain solutions, serving 300+ cities.

- As a part of the organization, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative design-and-tech startup that's revolutionizing the logistics industry.

- The role will be instrumental in expanding the scale of delivery and ensuring better operational excellence. It will give you an opportunity to take your career to the next level.

Primary Responsibilities:

- Leading last mile deliveries of all cities in the country

- Enhancing the customer experience

- Headcount and Infrastructure planning - Mentoring Delivery Hub Managers

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Delivery Hubs

Other Requirements would include:

- Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce)

- Should have handled geographically dispersed teams

- Excellent management, communication and reporting skills

- Problem Solving and Handling stressful and complicated situations

- Leadership and Team Management skills - Responsible for creating and executing a world-class delivery experience.

- Be the champion for customer focus for our teams across the organization

To Fit in the bill:

- MBA/PGDM in Logistics and Supply Chain/Operations/Warehousing from a Tier1 College.

- 7-13 Years of experience in logistics/e-commerce industry.

If you are interested in this role, please do send us a cover note talking about your key achievements, why you think you could be a great fitment to the role along with your current CTC.

Please note all CVs without a cover letter will take longer to process.