Operations Lead/Head - Benefits & Protection

Role and responsibilities:

The Benefits and Protection product provides Life, Individual Disability, Group Benefits, Non- Qualified Retirement and Distribution to mid/small and micro business owners and their employees with solutions that help them build and protect their business and financial security

As the Head of Operations you will:

- Lead delivery in the Benefits and Protection strategy, priorities, agenda and overall strategic imperatives.

- Provide expertise in building, leading, and managing cross-geography inclusive and diverse teams which are skilled and future-ready.

- Establish and continually improve program/ project management and execution processes including Risk Management, communication management, resource management, defect management & prevention, communication management, and cost management.

- Manage, Inspire and motivate Operations leaders to achieve operational excellence, high employee engagement and improvement of overall service delivery.

- Displays big picture thinking with an ability to be hands on during times of transformation and change and provides directional coaching and holistic roadmap to drive business and strategic imperatives.

Eligibility:

- Minimum of 18 years professional experience in BFSI IT/ITeS industry of which 12+ years leading complex and leadership roles with U.S Insurance operations

- Minimum 5 years experince in driving Life ,Individual Disability, Group Benefits, Non- Qualified Retirement or Distribution operations

- Subject matter expertise in the US Life Insurance business and experience on Group Benefits products