Operations Lead - eCommerce/Healthcare & Wellness

Key metrics include : 

- Revenue, wastage, AIV, growth

Team management includes :

- Sales managers and sales executives

Stakeholder management :

Internal stakeholders include : Ops, Biz Fin, Accounting Fin, Legal, HR, L&D

External stakeholders include : Clients, admins, aggregators, channel partners, vendors

- To monitor performance of key metrics

- To ensure city wise targets are met each month

- To ensure SLAs are on track

- To ensure that growth is on par with AOP

- To track kiosk/ outlet quality ratings

- Reconciliation of receivables

- To launch new offers

- Ideating whats going well

- To ensure segment wise, account wise targets are met

- To ensure team is being motivated with required R&R, team engagement activities

- Work closely with Business Development team on pipeline of accounts

- Work closely with HR, L&D for hiring, training

- Work closely with Biz Fin and Procurement for kiosk level requirements, for approvals on offers, investments

- Work closely with clients to understand their requirements and address them with relevant offerings

- To take up end to end ownership on key metrics for the city

Tier 1 or 2 Colleges Pass out