We are hiring Head of Operations - Transfer Agency for our Financial Services client based at Pune location. PRINCIPAL RESPONSIBILITIES : - Responsibility for the global operating model and service delivery of the Offshore (Ireland, Luxembourg and Australia) Transfer Agency operations in India. - Responsible for ensuring that Offshore TA meets its obligations to service clients in accordance with the fund documentation, administration agreement and SLA such that all KPIs are met or exceeded. - Provides leadership and guidance to staff, fostering an environment which encourages ownership, excellence, employee engagement, teamwork, and communication. - Oversight of processing quality and timeliness from all locations servicing offshore clients. - Maintain a robust control environment resulting in successful Internal Audits and other client and regulatory due diligence exercises. - Implement strong risk management environment to negate operational losses, regulatory breaches and potential fraud. - Ensure operating procedures are established and adhered to, enhancing current procedures to improve productivity and quality. - Ensure process improvement methods are used consistently by the operation to achieve efficiency. - Produce management reporting for monthly activities with particular focus on accuracy and timeliness in all locations and remedial programs where appropriate - Achieve cost management and saving targets for the business. - Human resource management and capacity planning. - Provide technical expertise from India (where appropriate) for the development of new business relationships and develop procedures for the take on of new products and services. - To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met. - Manage client issues ensuring appropriate resolution, including regular liaison relationship managers and other operational managers to provide a seamless service. - Liaising with key stakeholders in Ireland, Luxembourg Australia and regarding Service and Service Level Agreements. - Consult on effective ways to meet client needs or appropriate methods to be used for resolution of an error. - Maintain internal relations with other departments, Operations Risk, Operations Control and Auditors. - Analyse monthly management information to understand where quality at an individual, process, team or management company needs to be addressed. - Exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled. - Observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties - Ability to build and maintain relationships with all key stakeholders in Ireland, Luxembourg and Australia. KEY REQUIREMENTS : - Significant operational experience gained in a TPA, TA or working directly for a fund manager (essential) - Proven people management and change management skills essential - Process analysis/improvement experience will be advantageous - Effective verbal reasoning and numeric skills (Essential) - Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential) - Experience in working with Multi Currency and FX - Ability to work under pressure meeting challenging deadlines - Ability to manage department in accordance with agreed budgetary guidelines - Excellent planning and organisation skills - Ability to review and resolve complex issues - Ability to work under pressure meeting challenging deadlines - Ability to work on own initiative - Collaborative management skills with ability to build and maintain relationships with key stakeholders in Ireland, Luxembourg and Australia TA - Solution orientated with interpersonal skills necessary achieve results necessary to support Ireland, Luxembourg and Australia TA business - Strong client focus gained in a financial services company - Strong Transfer Agency Industry and Regulatory knowledge essential - Strong Process Control focus will be advantageous

Pune

Operations Head - Transfer Agency - BFSI 

Operations Head - Transfer Agency - BFSI  ,Job Description for Operations Head - Transfer Agency - BFSI  in Wellspring Consultancy in  Pune for (15-20) years of experience. Apply Now!

Job Description for Operations Head - Transfer Agency - BFSI  in Wellspring Consultancy in  Pune for (15-20) years of experience. Apply Now!