Operations Head - Service Delivery Project/Process Improvement - Services Industry

Operations Professionals holding at least 12+ years of experience in operations in a services industry delivering services to international clients. Our esteemed client is looking for a dynamic to grow their career in Operations Management. You will utilize your experience in risk management, service delivery project and change management, process improvement and quality management, if this sounds exciting, apply with us!

LOCATION: Delhi

YOUR EMPLOYER : 

A market leader in providing end-to-end market entry support to international organization's seeking to explore, enter and expand into key emerging markets.

RESPONSIBILITIES : 

- Strong understanding of Process improvement, Change Management and Business excellence.

- Ability to support operational managers in implementing improvements and working closely with the Head of Technology in those aspects that involve automation.

- Ability to develop and maintain the operations strategy and plan in line with stakeholder needs.

- Strong knowledge and extensive experience as a black belt or master black belt in Six Sigma and Lean.

REQUIREMENTS

- Post-graduation/ MBA in Operations and Administrative Management.

- First-hand experience at leading/managing ISO 9001 (or similar); ideally a qualified ISO practitioner / assessor.

- Project Management certification such as PMP or Prince2 desirable.

WHAT IS IN IT FOR YOU - An opportunity to define, lead and coordinate the operations/function of the company.