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14/08 Tarun Bhargava
Founder & CEO at TalentGen Advisory LLP

Views:2675 Applications:163 Rec. Actions:Recruiter Actions:30

Operations Head - Online/Internet - IIM/FMS/MDI/IIT/NIT/BITS (5-8 yrs)

Delhi NCR Job Code: 732072

Role Operations Head

KRA Job Requirements

- End-to-end Channel Partners Operations Supervision of regional operations managers, channel partner staff, multi-skilled workers, vendor relationships

- Handling all escalations and making sure that collectively the team meets their targets

- Managing all customer issues, tickets and complaints within desired turnaround times

- On-boarding new partners, project management of all vendor tasks and setup work Supervision of Operations

- Maintaining a high Customer Satisfaction

- Low Turnaround times for customer tickets / issues Timely setup / activation of new channel partners

- Cost management and control Process adherence and timely reporting

- Young and energetic team players with experience in general management / consulting / operations roles

- Experience in industries like hospitality, facilities management, consulting, manufacturing, supply chain, logistics and plant operations would be preferred

- Prior experience of stakeholder management

- Engineers and MBAs from top tier institutes needed (5-8 yrs experience)

- Desired competencies: Strong problem solving and analytical skills, ability to work with spreadsheets, high degree of initiative and on-the-ground execution focus, strong people management skills, good program management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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