Job Responsibilities :  - Effectively manage the team to Enhance & Ensure Customer Delight.  - Ensure his delivers Fast and Right Solutions to the customers given within TAT.  - Ensure all Customer Processes are to be completed within TAT.  - Effectively manage the Customer Grievances by ensuring the trigger to appropriate authority.  - Monitor Customer Satisfaction Ratings and ensure continuous improvement.  Operations Management :  - Manage day to day business operations.  - Ensure timely and accurate delivery of ops and business MIS to the stakeholders.  - Designing and executing processes to improve efficiencies  Team Management :  - Drive and establish a strong performance culture through inspiring, motivating and consistent  - Performance Management discipline.  - Strategize and develop talents within department through Succession Planning.  - Identify Training Needs of resources on an ongoing basis.  - Enhance Retention of Talent.  - Responsible for driving the other key initiatives through the team.

Bangalore

Operations Head - Customer Process 

Operations Head - Customer Process  ,Job Description for Operations Head - Customer Process  in Individualist Consultant in  Bangalore for (18-25) years of experience. Apply Now!

Job Description for Operations Head - Customer Process  in Individualist Consultant in  Bangalore for (18-25) years of experience. Apply Now!