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Director at Breakthrough Careers
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Operations Head - CRM Agency (8-10 yrs)
We are hiring for a client which is an agency in CRM. We require a Operations Head kind of a person, with about 8 to 10 years- experience in a BPO, with at least 2 to 3 years- experience ALSO handling non-voice services like chat and social (VERY IMPORTANT). He / She could also be from a digital agency that also operates its own call centre for campaign management. But good understanding of social is critical. Should be based in Gurgaon.
Exp: 5-10 years
- Servicing the client on Social media/ Digital mktg campaigns assigned
- Equipped with working knowledge of digital/social media with a focus on strategy and operations.
- Need to understand client requirements, discuss brand issues and communication strategies with the client.
- Co-ordinate with Planning, Operations, Media, ORM and Design to ensure smooth functioning of the accounts.
- Work closely with the planning and operations to develop and implement strategies.
- Also work with clients and their Media (SEO & SEM) team.
SHOULD HAVE WORKED IN A CALL CENTER
Responsibilities:
- Interact and understand the client's needs and objectives to promote their brand on Digital/ social media and communicate to the social media team
- Team management
- Operations Management
- Designed digital communication for the brands assigned
- Establishing successful social media presence for the client
- Coordinate, deliver and present pitch winning presentations for Digital and 360 degree RFPs.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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