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23/05 Neha
Senior Consultant at Indihire

Views:814 Applications:294 Rec. Actions:Recruiter Actions:17

Operations Head/Center Head - BPO (20-29 yrs)

Hyderabad Job Code: 928435

Roles and Responsibilities :


- Responsible for the operational aspects of services and service levels required by the unit leadership.

- Member of the unit Leadership Team, and the leadership team

- Performance management and line management of the Service Area Leaders and other members of the Service Operations team.

- Responsible for service delivery as per the Statement of Works (SOWs) for each service area.

- Peer relationships and accountability for services and resources provided to unit by elements of global service providers

Qualifications & Requirements :

- Graduate / Post Graduate degree with more than 20+ years of relevant work experience.

- Extensive proven experience in service delivery in a large BPO, or outsourced or in-house centralised /shared service operation

- Experience of delivering a broad range of services in a GBS environment across multiple domains - Marketing, IT, Finance and HR / Talent

Women-friendly workplace:

Maternity and Paternity Benefits

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