Senior Consultant at Indihire
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Operations Head/Center Head - BPO (20-29 yrs)
Roles and Responsibilities :
- Responsible for the operational aspects of services and service levels required by the unit leadership.
- Member of the unit Leadership Team, and the leadership team
- Performance management and line management of the Service Area Leaders and other members of the Service Operations team.
- Responsible for service delivery as per the Statement of Works (SOWs) for each service area.
- Peer relationships and accountability for services and resources provided to unit by elements of global service providers
Qualifications & Requirements :
- Graduate / Post Graduate degree with more than 20+ years of relevant work experience.
- Extensive proven experience in service delivery in a large BPO, or outsourced or in-house centralised /shared service operation
- Experience of delivering a broad range of services in a GBS environment across multiple domains - Marketing, IT, Finance and HR / Talent