Operations Head - Capital Markets/Mortgage/Securities/Retirement Services - BPO Operations - BFSI

- Developing a deep understanding of the organizations business and providing leadership visions and ensure the quality of all deliverable is met.

- Managing stakeholder relationships, by partnering and influencing them on business and day to day operational issues and expectations.

- Contributing to plan and lead implementation of annual operating plans for relevant business unit.

- Enforcing that SLA's are met on time.

People Management

- Mentoring, Coaching team in meeting the organizations value and vision

Candidate Profile:

- 20 years of overall experience from a large service organizations (BFS)

- Good experience in leading large teams in the Mortgage/ Capital Markets/Securities/ Defined Benefits / Defined Contribution/ Retirement Services/ 401 K / BPO Operations space.

- Excellent communication, stakeholder management, leadership capabilities