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Operations Head - Audit - Insurance Firm - CA (10-20 yrs)
We are currently scouting for a Head Operations (Chartered Accountant) for a Leading Insurance Company based in Mumbai.
Responsibilities :
1. Actively involved in several internal/statutory and regulatory audits for representing Group Operations
2. Accountable for multiple processes w.r.t TATs, risk, compliance and various audits (IFC, Statutory, etc.) which are a mixture of Quantitative and qualitative aspects
3. GST related matters
4. Impact internal customers but will also have a huge impact on external customers by way of process changes and projects.
5. Also accountable to ensure that all service standards which are committed to Clients are met without any hindrance and also to introduce best industry practices
6. Customer service / Enhance existing process by, eliminating redundant activities, Outsourcing non critical activities and Automate manual activities
7. Team Management
Other Skills :
a. Line management for all mapped processes i.e. New Business, Policy Servicing, Customer Service Desk, Underwriting etc.
b. Regulatory compliances
c. Risk management
d. Project management
e. Customer care and continuous improvement
Looking forward for some responses, preferred from BFSI segment
Regards
Team Talent
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