Operations Excellence Role - Process Excellence - Residential Mortgage Domain

MUST HAVES:

Diversity is highly preferred.

1. Mandatory Skills - Transformations, Process Improvements, Process Excellence, Process Re-engineering, Operations Excellence in Residential Mortgage domain.

- BFSI profile

- Should have driven end to end transformation projects for the mortgage process.

- Needs to be Black Belt certified.

2. Industry - Mortgage. Should have at least 8-10 years in Business excellence and at least 4 years in mortgage project transformations.

3. Within Remarks section, kindly mention the candidate expertise in transformation projects handled in the Mortgage domain.

5. Kindly stick to the total 12 - 15 years criteria.

6. Avoid someone with lot of job hops as client is strict about the job stability.

Roles and Responsibilities

- In this role you are required to identify and assess complex problems for area of responsibility. The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors. Requires adherence to strategic direction set by senior management when establishing near-term goals. Interaction of the individual is with senior management at a client and/or within client, involving matters that may require acceptance of an alternate approach.

- Some latitude in decision-making in involved. you will act independently to determine methods and procedures on new assignments. Decisions individual at this role makes have a major day to day impact on area of responsibility. The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within client. Please note that this role may require you to work in rotational shifts.

Key Skills:

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Responsibilities:

- The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

- Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

- Clear thought process to lead, guide and develop team to provide services to cluster of clients

- Strategic thinker leading the team

- Lead Business Excellence span across Operating Group / Delivery Region

- Own and deliver the Geo Automation in concert with respective delivery teams.

- Maintain team flexibility and skills to be able to support recovery work as needed.

- Maintain team recoverability

Essential Functions:

- Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention

- Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

- Engaging with Client process team and work on project that improve client processes and drive client value

- Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes

- Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

Sourcing guidelines (for sourcing partner reference only)

Diversity is highly preferred.

1. Mandatory Skills - Transformations, Process Improvements, Process Excellence, Process Re-engineering, Operations Excellence in Residential Mortgage domain.

- BFSI profile

- Should have driven end to end transformation projects for the mortgage process.

- Needs to be Black Belt certified.

2. Industry - Financial Services. In FS, Mortgage. Should have at least 8-10 years in Business excellence and at least 4 years in mortgage project transformations.