Operations Excellence & Change Management Role - BFSI

PRINCIPAL RESPONSIBILITIES

- Partner with cross-functional teams to identify and prioritize key business processes that are pain points currently and designing an initiative that will help resolve the issue and bring forth change management methodologies to ensure understanding and implementation by the key stakeholders.

- Oversee aspects of our operational oversight program including; service level descriptions, key performance indicators and change agenda.

- Lead the execution of cross-functional projects aligned to strategic objectives by designing tactics that will deliver business objectives and strategy and identify impact on applications and business functions, justify required level of investment and ensure risks are considered.

- Lead cross-functional stakeholders through resolving a business issue through virtual workshops, discussions, and co-creating working groups to determine new ways of working that will improve the organization's efficiency and effectiveness.

- Define operational procedures and methods and recommend changes for improvement - with an emphasis on standardization, automation and efficiency

- Demonstrate a passion and a firm belief in Op-Ex systems and methods.

- Cultivate relationships within the division and across

KNOWLEDGE / SKILLS / EXPERIENCE

Essential

- Must be a strategic thinker, an effective communicator and facilitator with strong analytical and presentation skills.

- Passion for the customer experience and continuous improvement mindset

- Strong project management capabilities, PMP certification a plus. Have worked on projects and familiar with concepts such as Lean, Agile, Six Sigma, etc.

- Exceptional influencing skills and ability to work effectively on a team.

- Self-motivated critical thinker that can drive organizational change.

- Proficiency with Microsoft PowerPoint ; presentation skills required with ability to develop story board and management presentations

- Experience with Microsoft PowerBI or Tableau data visualization software a plus

- General knowledge of financial products and their operations processing requirements, would be an added advantage.

- Possess effective coaching/ training skills. Able to mentor partners when given the opportunity

- Organizational skills are required to manage conflicting priorities

MANDATORY REQUIREMENT

- Bachelor's degree, preferably in Business, Finance or equivalent. Addition project management certification preferred

- Minimum of 8+ years of experience.

- Additional of 3 years of experience in Business Process Analysis, Continuous Improvement or change management.