Operations Delivery Leader - BPO

BPO Operations Delivery Leader

Key Responsibilities :

- Strong analytical & strategic mind with robust business acumen

- Responsible for formulating the business strategy, Drive operational performance & process improvements

- Highly Customer Centric and work collaboratively with internal and external stakeholders for a high Customer satisfaction index

- People Management: Foster teamwork & Collaboration, Mentor and motivate teams to achieve productivity and engagement

- Demonstrate proficiency in technology platforms, mentor & coach associates to develop proficiency to support Client Delivery

- Design policies that align with overall strategy, evaluate and mitigate risk with efficient processes and standards.

Desired Specifications :

- Work Experience: Played a leadership role for minimum 5 years with an overall experience of 15 -18 years.

- Technical expertise: Big Data Management , hands on experience in any of the big data tools would be an added advantage.

- Academic background: Undergraduate in Arts/Science/Technology + Masters in business administration/ IT /Business Analytics from a renowned institution or any Executive Management programs related to Data Analytics