Operations Associate Manager

Role: Operations Associate Manager

Type: Full Time

Job description

Business Delivery -

- Demonstrate strong business knowledge in lending domain

- Understand business requirement and service level agreement and ensure adherence

- Conduct periodic business reviews with key functional stakeholders regarding overall business performance

- Coordinate and collaborate with internal stakeholders and onshore team to ensure the smooth running of the existing business

People Management -

- Contribute for talent hiring and training to meet the expectations

- Responsible for team member engagement and career development including performance evaluations

- Conduct regular meetings with SME s/TM s to identify opportunities to enhance

Operational Excellence -

- Responsible for Operational Excellence, process improvement and redesign - proactively identify, analyze, and improve existing processes / process re-engineering

Risk Management -

- Establish early warning mechanism through robust risk and opportunities process. Challenge identifying gaps, recommending gap closing.

- Make sure team is always ready to meet the audit requirement and actively work to increase risk awareness across all TMs